FAQs
Delivery
Our standard delivery time is 4–7 business days for all UK orders.
We ship all orders via Royal Mail and Evri, depending on the delivery address and parcel size.
Saturday delivery may be available depending on the courier, but Sunday delivery is not guaranteed.
You can contact our support team anytime for tracking updates, delivery changes, or order assistance.
shipping
UK orders usually arrive in 2–4 business days. International delivery times vary by country.
Yes, we offer international shipping to selected countries. Shipping rates and delivery times depend on the destination and will be shown at checkout.
Shipping fees are calculated automatically at checkout based on your address and parcel weight.
Yes, every order includes a tracking link once dispatched.
If your parcel is delayed or appears lost, contact our support team with your order number. We’ll investigate with the courier and help you with the next steps.
If the order hasn’t been dispatched, we can update the address. Contact us quickly with the correct details.
You can cancel your order anytime before it has been dispatched.
If you cancel after completing payment, a 10% cancellation fee will be deducted to cover processing and handling costs.
Once an order has been shipped, it cannot be cancelled, but you may return it after delivery according to our Return Policy.
Payments
We accept multiple secure and convenient payment options commonly used across the UK, including:
- Visa
- Mastercard
- Maestro
- American Express (Amex)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay (if Shopify)
- Clearpay / Afterpay (optional – buy now, pay later)
- Klarna (optional – pay in 3 / pay later)
Note: Only keep Klarna / Clearpay if your store supports it.
All payments are processed in British Pounds (GBP £).
International customers will see the converted amount automatically from their bank.
Yes. All payments go through a PCI-DSS compliant encrypted gateway.
Your card details remain private and protected.
No, we do not store your card details.
All sensitive information is processed securely by our payment partners.
Check your card details, billing address, and available funds.
If it still doesn’t work:
Contact your bank
You can also message our support team for help.
Try another card
Use PayPal / Apple Pay
Your bank may apply a currency conversion or international transaction fee.
These fees are controlled by your bank, not by us.
It is our policy to make sure every pair of boots is delivered in perfect condition. We carefully inspect all items before dispatch to ensure the highest quality standards.
By accepting your parcel at delivery, you confirm that the product received matches your order and arrives in good condition.
Items delivered to customers can be exchanged or returned within 7 days of the delivery date.
If there is any issue with your order, please email us with your order number and clear photos. Refunds are handled on a case-by-case basis and approved at the discretion of our support team.
Refunds are only provided once the item is returned to us in the same condition it was delivered — unworn, unused, and with all tags and original packaging intact.
Refunds may take 3–7 business days to process and will be issued to the original payment method or as store credit, depending on what is approved.